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Informazioni Generali
Servizio Clienti
Ufficio Commerciale
Ufficio Stampa
B2b Fashion Consultant Studio
Estemporanea è prodotta nella Factory, con sede a San Mauro Pascoli, prestigioso distretto produttivo di calzature e accessori dell'Emilia Romagna.

Lo studio di consulenza, si occupa di sviluppare collezioni, modelli, prototipi e campionature.


Terms & Conditions

1.1 Estemporanea is the trading name registered by RAMONES SRL.

1.2 Any unapproved use of the registered logo, symbol or name may be legally prosecutable. RAMONES SRL is the owner of the web site and its contents.

1.3 Reproduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes are strictly prohibited without the express written consent from RAMONES SRL.


2.1 Estemporanea (“Estemporanea``, ``we`` ``us``) website (our ``site`` or ``website``) and related services are made available to you and Estemporanea sells its products, in accordance with the following terms and conditions. Please read the Terms & Conditions carefully before placing any orders on We recommend you keep a copy of the Terms & Conditions for future reference.

2.2 We may modify these Terms & Conditions from time to time. If you do not agree to any change to these Terms & Conditions do not move forward with your purchase. Any changes made after you have placed an order will not apply to that order or any resulting contract, unless we are required to make the change by law, in which case such changed term will apply to the order or resulting contract to that extent.


To place orders at clients must:
- Be an individual as defined as a “Final Customer”
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card: Visa, MasterCard or a Verified Paypal Account or a Bank account
In particular, you must provide your real name, valid phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the payment details provided.


Items featured on the web site reflect the actual availability of the item in color and size. Once the order is processed by the E-commerce and Logistic Department Estemporanea reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

4.1 Estemporanea shall be entitled to restrict multiple quantities of a product being shipped to any one customer or postal address. Estemporanea may accordingly limit the quantity of a single product that may be ordered in an order and may reject multiple separate orders for the same product.


5.1 The Prices of the Products available for sale on the Site are expressed in EUR.

5.2 All Product Prices include VAT. Other taxes or duties are the responsibility of the customer. Taxes, duties and shipping costs are listed separately on the payment page of the Order Confirmation.

5.3 We accept payment by MasterCard, Visa, PayPal and payment via Bank transfer or Cash on Delivery.

5.4 For Payment by MasterCard, Visa and PayPal purchased Products will be sent to the Customer following verification of the Customer's payment card data and after receipt of debit authorisation from the Customer's bank. Verification of payment card data may be delayed, but will be done as quickly as possible, and generally takes no more than 24 hours. However, longer times may sometimes be required. The Customer's payment card will be debited only once the Products have been shipped.

5.5 If you select to pay by Bank Transfer you will receive an email with all the details. You have 10 days to pay, otherwise we will proceed with the cancellation of the order. Once we receive your wire transfer payment, your order will be processed.

5.6 Payment can be made securely online. By submitting an order to us through our website you confirm and guarantee that the payment details provided on your order are valid and correct. Payment for purchases, can be made by cards specified on our site.

5.7 We use third-party tools for payments processing, if the third-party tools refuses to authorize a payment, we cannot provide the Service and will therefore not be liable for any delay or failure to delivery.


The Products will be sent to the address provided during the purchase process. For security reasons, we will not send orders to post office boxes nor will it accept orders in cases where the order recipient's identity or the physical person's address cannot be verified.

6.1 After sending Order Confirmation to the Customer, all purchases will be delivered from Monday to Friday (9.00 am – 18.00 pm CET), excluding local or national public holidays, by the courier service.

6.2 Packages are generally dispatched within 1 day after receipt of payment. Your package will be dispatched with courier and special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

6.3 Should the Customer not receive the Products within 7-10 (seven to ten) business days of receipt of the Shipping Confirmation, he/she should contact Estemporanea by e-mail at

6.4 Pre-ordered articles will be shipped as soon as they become available, as indicated on the Site at order placement. The Customer will receive a Shipping Confirmation e-mail as soon as the order has been shipped and delivery will be made within the same amount of time as other orders, depending on the chosen type of delivery.

6.5 If you refuse for any reason delivery (different from point 7.2), your item will be returned to Estemporanea and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.


7.1. The Customer must check documents and Products at the time of delivery to ensure they match the order.

7.2. Any anomalies discovered at the time of delivery, such as damage to the packaging, damage to Products, missing articles, non-compliant Products, defective Products, etc. (“Defects”), may be indicated by the Customer directly to the Courier with a written and signed comment on the delivery notice provided by the Courier. In this case, the Customer will not be required to accept the Products and may return them directly to the Courier.

7.3 If Defects are discovered after delivery, the Customer may return the Products to Estemporanea using the procedure described in point 8 below.


The Products we offered for sale are covered by a 24-month legal warranty that begins on the date on which the Customer receives the Products (Legal Warranty Period).

8.1 The Legal Warranty Period covers any Product defect or non compliance, items are considered ``defective`` if they do not conform to our quality standards, which require that goods correspond to their description and be of satisfactory quality.

8.2 If, during the Legal Warranty Period, a defect or non conformity is discovered in a Product ordered by and delivered to the Customer (“Defective Product”), on the Customer has the right to return the Defective Product to Estemporanea for complete repair at no extra cost. If repair is not possible, we may replace the Defective Product with a new Product.

Please send an email at:

with detailed description and images of your purchases, which you consider have been delivered faulty, please specify the invoice number and date.


When you request a return, you must either specify that you would like a refund an exchange within 14 working days from the day you receive your ordered product.

9.1 The return & Exchange it’s free of charge only once.

9.2 All purchased products being returned must be sent back (including those being exchanged) in full including in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original Estemporanea packaging. All boxes, dust bags, tags and certificate and all other things included in your purchase should be included within your return which are deemed part of the product.

9.3 We are not obliged to accept Returns & Exchanges that do not meet the above conditions and we may refuse a refund in such case and send such products back to the customer or require the customer to arrange for their collection from us, in each case at the customer's cost.

9.4 We can only exchange items that are in their original condition. The merchandise must be returned in one package. All exchange shipments are made using the same service as the original delivery. We reserve the right to refuse multiple returns sent at different times from one order.

9.5 Please be aware that we can exchange the same item only once.
Unfortunately, it is not possible to exchange an item for a different one.


After Estemporanea has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted.
Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery, Bank Transfer), the refund procedure will start within 14 days from when Estemporanea was confirmed the return.

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

10.1 Purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss

10.2 Payment made by Bank Transfer or Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate us at ;

the time needed for refunding depends on the information you provided in your order; normally refunds take place within a month. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.


We have made every effort to display as accurately as possible the colors of our product that appear on However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be entirely accurate.
Estemporanea abstains from every responsibility due to a particular configuration of a client’s computer or to malfunction in regards to color definition.


These Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.